LGRA Booking Rules

Your booking is only confirmed after successful payment or after the correct package session or LGRA credit balance has been deducted.

• A confirmation appears in My Bookings and is normally sent by email as well.
• Please check that the class type, date, time and location shown match what you selected.
• Attendance must always be recorded under the participant who will attend.

Class packages are class-type specific. A Kids package can only be used for Kids classes; an Adult package only for Adult Physical classes, and so on. Enhancement packages cannot be applied to standard classes and vice-versa.

• When you book an eligible class, the matching package session or LGRA credits are deducted automatically.
• Package validity and expiry depend on the specific package purchased.
• LGRA Credits are a shared wallet balance and can be applied to any eligible class type.

You may cancel or reschedule a booking at least 24 hours before the class starts, subject to availability.

• Cancellations within 24 hours of the class, late arrival, or non-attendance may result in the session or credits being forfeited.
• Exceptions may be reviewed for medical or emergency situations with supporting documents.
• Online booking closes 15 minutes before the class starts — after that, please contact Jason on WhatsApp to check for last-minute availability. Walk-in participation is subject to capacity and is not guaranteed.

When a class is full, you can join the waitlist if the option is available. Joining a waitlist does not confirm your place.

• If a place opens up, you will receive instructions to confirm and pay within the stated time.
• Booking-rules acceptance is only required at the final confirmation and payment stage — not when you join the waitlist.

Outdoor classes may be adjusted, delayed, relocated, or cancelled due to lightning, unsafe weather, venue restrictions, or other safety concerns.

• Please arrive 10–15 minutes before class for registration and warm-up.
• Late arrivals may be asked to modify or skip part of the session for safety reasons.
• Please inform the coach before class if you have an injury, medical condition, or physical limitation.
• Follow the coach's safety instructions at all times.

For children and teenagers, parents or guardians must provide accurate participant and emergency-contact information, and are responsible for timely drop-off and collection.

LGRA may change the coach, training area, or programme when necessary. If a class is cancelled or postponed by LGRA, the eligible amount is normally returned to your LGRA Wallet, credits, or package balance, depending on how the booking was made.

• There is generally no cash refund for class cancellations, postponements, or approved rescheduling.
• Cash refund requests require management approval and supporting documents.
• Trial rates are for eligible first-time participants only, one per person per class category, subject to capacity, cancellation, and attendance rules.

Full detail: see the LGRA Cancellation, Postponement & Refund Policy.