LGRA Terms & Conditions

These Terms & Conditions (“Terms”) apply to:

• the LGRA website at www.lgrarunning.com;
• all LGRA accounts, bookings and payment functions; and
• all classes, coaching services, training plans, events, memberships, packages and related services offered by LGRA.

Little Grappy Running Academy (“LGRA”, “we”, “us” or “our”) is operated by:

By creating an account, purchasing a product, making a booking, submitting participant information or attending an LGRA activity, you confirm that you have read and agreed to these Terms.

If you make a booking for a child or another participant, you confirm that you are authorised to accept these Terms on that participant's behalf.

Customers may sign in using Google, an LGRA membership account or another authentication method made available by LGRA.

Where guest checkout is available, the customer must provide a valid name, email address and telephone number.

You agree to:

• provide accurate, complete and current information;
• keep your login details secure;
• update your information when it changes;
• provide a valid telephone number before completing payment; and
• notify LGRA immediately if you suspect unauthorised access to your account.

You are responsible for bookings and transactions performed through your account unless they resulted from a failure within LGRA's reasonable control.

LGRA may suspend or restrict an account where we reasonably suspect fraud, misuse, duplicate trial redemption, unauthorised access, abusive behaviour, payment default or a risk to participant safety.

A parent or legal guardian may create and manage profiles for their children or other dependants where the family-profile function is available.

Participants under 18 must be registered by, or with the consent of, their parent or legal guardian.

The parent or guardian is responsible for:

• providing accurate information about the child;
• providing current emergency contact details;
• disclosing relevant injuries, allergies, medical conditions and participation restrictions;
• selecting an appropriate class or programme;
• ensuring that the child is collected by an authorised person; and
• remaining contactable while the child attends an LGRA activity.

LGRA may request proof of identity, guardianship or authority where reasonably necessary to protect a child.

Running, race walking, strength and conditioning, workshops and other physical activities involve inherent risks. These may include falls, collisions, dehydration, heat-related illness, muscle or tendon injury and aggravation of an existing condition.

Before participating, you must:

• ensure that you or the participant are medically and physically fit for the activity;
• disclose relevant injuries, symptoms, allergies, medical conditions, medications, disabilities or physical restrictions;
• obtain medical clearance where appropriate;
• follow the coach's reasonable safety instructions;
• wear suitable clothing and footwear; and
• stop exercising and inform the coach immediately if unusual pain, dizziness, chest discomfort, breathing difficulty or other concerning symptoms occur.

LGRA coaching, assessments and training plans are provided for fitness and educational purposes. They are not medical diagnosis, physiotherapy or medical treatment.

A coach may modify, pause or stop participation where the coach reasonably believes this is necessary for safety.

In an emergency, you authorise LGRA to:

• provide reasonable first aid;
• contact the participant's emergency contact; and
• arrange emergency medical or transport assistance where reasonably necessary.

Third-party medical, ambulance or transport costs remain the participant's responsibility unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under Malaysian law.

A booking is confirmed only when:

• the website displays a booking confirmation or LGRA issues written confirmation; and
• any required payment has been successfully received or manually approved.

Adding a class or product to the cart does not permanently reserve it.

Submitting a preferred private-coaching time, joining a waitlist or uploading a manual-payment receipt does not automatically confirm a place.

All bookings remain subject to:

• class capacity;
• coach availability;
• venue availability;
• payment verification; and
• the participant satisfying applicable eligibility and safety requirements.

Customers must check the following before confirming payment:

• participant's name;
• selected class or service;
• coach;
• date and time;
• location;
• package, credits or wallet usage; and
• final amount payable.

LGRA is not responsible for an incorrect booking caused by inaccurate information selected or submitted by the customer, except where the error resulted from an LGRA system fault.

Private-coaching bookings may require confirmation from the selected coach or LGRA administrator.

A requested date or time is not guaranteed until confirmed.

Where available, the booking system may temporarily hold a private-coaching slot. The hold will expire if payment or confirmation is not completed within the stated period.

If the selected coach is unavailable, LGRA may:

• propose another time;
• offer another suitable coach;
• apply the customer's second coach preference; or
• return the amount to the original package, credits or LGRA wallet.

Travel charges may apply according to the coach's base location and selected training venue. Any applicable travel charge will be displayed or communicated before final confirmation.

Class schedules, locations and assigned coaches may change because of weather, safety concerns, coach illness, venue restrictions, attendance levels or operational requirements.

LGRA may substitute a suitably qualified coach where necessary.

A reasonable change of coach, training area within the same venue or session content does not automatically entitle the participant to a cash refund.

The latest schedule displayed on the LGRA website or communicated through an official LGRA channel will apply.

Customers are responsible for checking schedule updates before travelling to the venue.

If a class is full, LGRA may allow customers to join a waitlist.

Joining a waitlist:

• does not guarantee a place;
• does not require immediate payment unless otherwise stated;
• may display the participant's position in the queue; and
• may require the customer to accept an offered place within a limited period.

If a place becomes available, LGRA may notify customers according to waitlist order.

If the customer does not accept or pay within the stated period, the place may be offered to the next customer.

Customers may cancel their waitlist request through their account where that function is available.

All prices are displayed in Malaysian Ringgit (RM) unless otherwise stated.

The final checkout page will show:

• the selected product or booking;
• applicable membership rate;
• package, credits or wallet usage;
• discount, referral code or voucher;
• tax, if applicable;
• payment-processing fee, if applicable; and
• final amount payable.

LGRA may change future prices, packages or membership benefits. A change will not normally affect a booking that has already been confirmed and fully paid.

LGRA may correct an obvious pricing, description or system error. If an error affects a completed purchase, LGRA will contact the customer and provide the remedies required under applicable Malaysian law.

Payments may be processed through third-party payment providers. The provider's separate terms and privacy practices may apply.

LGRA does not normally receive or retain complete payment-card information processed directly by the payment provider.

Where manual payment is available, the customer must:

• transfer the correct amount;
• use the correct payment reference where requested;
• upload a genuine and readable payment receipt; and
• submit the payment before the stated deadline.

A manual-payment booking may be marked as:

• Provisionally Reserved;
• Pending Verification;
• Under Review;
• Paid or Manually Verified;
• Rejected; or
• Overdue for Verification.

A booking is not fully confirmed until LGRA verifies and approves the manual payment.

LGRA may cancel the provisional reservation if:

• payment is not received on time;
• the amount is incorrect;
• the receipt cannot be verified;
• a replacement receipt is not provided when requested; or
• the booking is no longer available.

Submitting a false, altered, reused or misleading receipt may result in booking cancellation, account restriction and further action where appropriate.

Class packages are generally restricted to the class type stated at purchase.

For example, a Kids Class Package cannot normally be used for an Adult Physical Class unless the product description expressly permits it.

The applicable number of sessions will be deducted when an eligible booking is made.

Customers must review the following before purchasing:

• eligible class type;
• number of sessions;
• validity period;
• expiry date;
• applicable membership price; and
• extension or top-up conditions.

Unless otherwise stated:

• packages are personal and non-transferable;
• unused sessions cannot be converted into cash;
• expired sessions are not reinstated automatically;
• packages cannot be exchanged after use has begun; and
• an extension must be requested and approved before expiry.

Where LGRA offers a paid freeze or extension, the applicable fee and extension period will be communicated before approval.

Where LGRA credits are available, the standard reference value is RM1 = 1 credit unless a product includes promotional or bonus credits.

The number of credits required for a service may differ from its cash selling price.

Credit balances, bonus credits and LGRA wallet balances:

• have no cash value;
• cannot normally be withdrawn as cash;
• are personal and non-transferable unless LGRA approves otherwise;
• may be restricted to eligible products;
• may carry an expiry date; and
• may be adjusted to correct duplicate, reversed, fraudulent or erroneous transactions.

Promotional or complimentary credits may have different usage and expiry rules from purchased credits.

Where LGRA cancels an eligible booking, the amount used may be returned to the original package, credit balance or LGRA wallet according to the nature of the booking.

Membership prices, benefits, class rates and monthly credit allocations are based on the membership selected by the customer.

Membership benefits apply only while the membership remains active and payments remain current.

Unless the membership page expressly states otherwise:

• monthly membership credits are issued for each applicable 30-day cycle;
• unused monthly credits expire at the end of that cycle;
• unused monthly credits do not roll over;
• membership benefits are personal and non-transferable;
• additional credits may be purchased at the applicable member rate; and
• benefits cannot be applied retrospectively to earlier purchases.

For recurring memberships, the checkout page will state:

• the recurring amount;
• billing frequency;
• renewal arrangement;
• payment method;
• cancellation process; and
• any failed-payment grace period.

If a recurring payment fails, LGRA may suspend membership benefits during the applicable grace period. The membership may be terminated or allowed to lapse if payment is not completed.

Cancelling a membership prevents future renewal but does not automatically refund the current membership period.

Trial offers may be restricted to one redemption per eligible participant.

LGRA may assess eligibility using information such as:

• participant name;
• account;
• email address;
• telephone number;
• payment method; and
• previous LGRA attendance or purchase history.

Trial bookings remain subject to schedule availability and class capacity.

LGRA may reject or reverse a duplicate, misleading or abusive trial redemption.

A trial booking cannot normally be converted into cash or combined with another introductory promotion.

Promotions, referral codes and vouchers are subject to their stated:

• eligibility;
• validity period;
• minimum spending requirement;
• applicable product;
• redemption limit; and
• other promotional conditions.

Unless expressly permitted, promotions, referral codes and vouchers:

• cannot be combined;
• cannot be transferred;
• cannot be exchanged for cash;
• cannot be applied after a completed purchase; and
• do not cover excluded charges.

LGRA may reject a promotion, referral code or voucher that is expired, invalid, duplicated, obtained improperly or used contrary to its conditions.

Unless a different rule is clearly displayed for the relevant product, a customer may cancel or reschedule a standard group class without losing the session by completing the request at least 24 hours before the scheduled start time.

For a cancellation made less than 24 hours before the class:

• the booked session may be forfeited;
• used credits may not be returned;
• the class fee may not be refunded; and
• the booking may not be rescheduled.

Failure to attend without cancelling is treated as a no-show and normally results in full forfeiture of the session, credits or fee.

The time recorded by the LGRA booking system will determine whether the request was made within the permitted cancellation period.

Private coaching has separate cancellation and rescheduling conditions.

Unless LGRA confirms otherwise:

• a cancellation or change made more than two hours before the session may be rescheduled without a late-change charge, subject to availability;
• a cancellation or change made within two hours before the session may incur a charge equal to 50% of the session value; and
• a cancellation or change made within 30 minutes before the session, or a no-show, may incur the full session value.

Any remaining value after an approved partial charge will normally be returned to the original package, credits or LGRA wallet rather than refunded in cash.

LGRA may consider exceptional circumstances individually and may request supporting documents.

An event, race entry, workshop, specific-topic class, promotional programme or partner activity may have separate terms.

These may include:

• registration deadlines;
• participant eligibility;
• minimum attendance;
• race organiser requirements;
• bib-transfer restrictions;
• merchandise sizing;
• event cancellation conditions; and
• stricter refund or rescheduling rules.

Where special terms are clearly displayed before purchase, those terms will apply to that booking in addition to these general Terms.

If there is an inconsistency, the specific terms for the event or programme will apply to that item.

LGRA may cancel, postpone, relocate or reasonably modify an activity because of:

• severe weather;
• unsafe conditions;
• venue restrictions;
• coach illness or emergency;
• insufficient attendance;
• public authority requirements;
• force majeure; or
• another operational or safety reason outside LGRA's reasonable control.

Where LGRA cancels or postpones a scheduled service, LGRA will normally offer one or more of the following:

• a replacement session;
• rescheduling to another suitable date;
• return of the session to the original package;
• restoration of used credits; or
• return of the affected value to the LGRA wallet.

The amount will not automatically be refunded in cash.

A cash refund will be considered where:

• required under applicable Malaysian law; or
• specifically approved by LGRA because of exceptional circumstances.

LGRA may request reasonable supporting documents, including medical evidence showing that a participant is unable to continue training.

Where agreed with LGRA, the amount may remain in the participant's account for future use.

Nothing in this section removes any non-excludable consumer remedy available under Malaysian law.

A change of mind, failure to attend, scheduling conflict or failure to use a package before expiry does not automatically entitle the customer to a cash refund.

Cash-refund requests must be submitted to LGRA with:

• the participant's name;
• booking or transaction reference;
• reason for the request;
• relevant dates; and
• supporting documents where applicable.

A medical refund request may require a letter or report from an appropriate registered healthcare professional.

Approval of one exceptional refund does not require LGRA to approve another request under different circumstances.

Where a cash refund is approved, the time required for the funds to appear depends on the original payment method, bank and payment provider.

Payment-processing fees, platform charges and third-party costs may be non-refundable where permitted by law and clearly disclosed.

Parents and guardians must notify LGRA about information relevant to a child's safety, including:

• allergies and medical conditions;
• behavioural or developmental needs;
• custody or collection restrictions;
• emergency arrangements; and
• authorised collection persons.

LGRA may refuse, modify or stop a child's participation where reasonably necessary to protect the child or other participants.

LGRA may require a parent or guardian to remain at the venue depending on the child's age, needs or the nature of the programme.

LGRA may take limited photographs or recordings where reasonably necessary for:

• coaching analysis;
• running-form review;
• attendance;
• safety;
• incident documentation; or
• event administration.

Using a participant's image, video, name, story or testimonial for promotional purposes requires separate consent.

Promotional purposes may include:

• the LGRA website;
• social media;
• advertisements;
• posters;
• programme highlights; and
• success stories.

For a participant under 18, promotional consent must be provided by a parent or legal guardian.

Promotional consent is voluntary and is not a condition of purchasing ordinary LGRA services.

Consent may be withdrawn for future promotional use by contacting LGRA. Withdrawal will not invalidate use completed before withdrawal or require LGRA to recall printed materials already distributed.

LGRA will take reasonable steps regarding content that remains under its control.

Customers and participants must behave respectfully toward coaches, staff, venue personnel and other participants.

The following conduct is prohibited:

• harassment, threats or discrimination;
• violence or unsafe behaviour;
• deliberate disruption of a class;
• damage to equipment or property;
• attending under the influence of alcohol or illegal drugs;
• unauthorised commercial activity;
• recording another participant without permission; and
• conduct that places a child or another participant at risk.

LGRA may issue a warning, remove a participant from a session, cancel a booking or restrict future access where reasonably necessary for safety, welfare, legal compliance or serious or repeated misconduct.

Any refund or credit following removal for misconduct will be assessed according to the circumstances and applicable law.

You must not:

• attempt to gain unauthorised access to the website or another person's account;
• interfere with the website's security or operation;
• misuse bots or automated systems to reserve booking availability;
• upload malicious files or code;
• submit false or misleading information;
• scrape or commercially reproduce website content without permission; or
• use the website for unlawful purposes.

LGRA may take reasonable action to protect its website, customers, coaches and systems from misuse or security threats.

LGRA owns or is authorised to use the website and LGRA materials, including:

• names and logos;
• photographs and videos;
• website design and written content;
• coaching materials;
• training plans;
• assessments;
• reports;
• worksheets; and
• programme structures.

Purchased coaching materials and training plans are provided for the customer's personal and non-commercial use.

You must not reproduce, publish, distribute, resell, share or commercially exploit LGRA materials without written permission.

You retain ownership of content you submit to LGRA. You give LGRA a limited right to store and use that content as necessary to provide the requested service, administer your account, comply with legal obligations and exercise any separate permission you have provided.

The LGRA website may connect to third-party services, including:

• payment gateways;
• Google authentication;
• maps;
• calendar services;
• email and WhatsApp;
• analytics providers;
• social media; and
• event or venue websites.

These services may be governed by separate terms and privacy policies.

LGRA is not responsible for an independent third party's content, availability, security or privacy practices, except to the extent responsibility cannot legally be excluded.

LGRA will provide its services with reasonable care and skill.

Training and performance results vary according to factors including:

• attendance and consistency;
• fitness level;
• health and injury history;
• recovery and sleep;
• nutrition;
• environment;
• compliance with the programme; and
• individual physical response.

LGRA does not guarantee:

• a personal-best result;
• a particular race time;
• weight loss;
• team selection;
• qualification for an event;
• recovery from an injury; or
• participation without risk of injury.

To the extent permitted under Malaysian law, LGRA is not liable for indirect or consequential loss resulting from:

• inaccurate or withheld participant information;
• failure to follow reasonable safety instructions;
• use of unsuitable equipment;
• unauthorised use of an account;
• interruption caused by a third-party service;
• venue or event-organiser decisions; or
• circumstances outside LGRA's reasonable control.

Nothing in these Terms excludes or limits:

• liability for fraud or wilful misconduct;
• liability that cannot legally be excluded;
• any statutory guarantee or consumer right that cannot be excluded; or
• any other mandatory right or remedy under Malaysian law.

LGRA processes personal data according to its separate Privacy & Personal Data Protection Policy.

The Privacy Policy explains:

• what personal data LGRA collects;
• why the data is processed;
• who it may be disclosed to;
• how long it may be retained;
• how LGRA protects it; and
• how a person may request access or correction.

Customers should read the Privacy Policy before creating an account, submitting participant information or making a booking.

LGRA may update these Terms to reflect changes to:

• services;
• booking functions;
• payment arrangements;
• operational requirements; or
• applicable laws.

The latest version and effective date will be displayed on the website.

Material changes affecting an existing paid booking will be communicated where reasonably practicable and will not remove accrued customer rights contrary to law.

Continued use of the website after the updated Terms become effective means that the updated Terms apply to future bookings and purchases.

If any part of these Terms is found to be invalid, illegal or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

If LGRA does not immediately enforce a right under these Terms, this does not mean LGRA has waived that right.

Any waiver must be expressly provided by LGRA in writing.

These Terms are governed by the laws of Malaysia.

If a dispute occurs, the customer should first contact LGRA so both parties can attempt to resolve it in good faith.

If the dispute cannot be resolved, either party may refer it to an applicable Malaysian consumer tribunal or court, subject to the customer's mandatory legal rights.

Questions about these Terms, bookings, payments or complaints may be sent to: